FAQ

Do you ship overseas?

Yes.  

How long will it take for my package to arrive once I have ordered?

Anywhere between 4-7 working days NZ wide.  For international parcels, it can take between 5 days - 3 weeks, depending on what part of the world you are in.

What if I have an issue with the service or product?

Please make contact with us straight away. If for some reason you are not happy with your purchase, we are happy to refund you.  We want happy customers that find value in our taonga.

Can I make a bulk order?

Yes of course, we may need a week or two in advance if the order is 150+ products.  Please send us an email and we can give you a definite time frame.

I'm trying to order more than 10 of a certain package and it's not working.  What can I do?

We have kept our inventory at a minimum. However, contact us directly and we can organise to process your bulk order manually.